The digital workspace within government organisations is becoming increasingly complex. Across local authorities, central government departments and the wider public sector, teams are dealing with legacy applications, hybrid IT environments, pressure on IT teams and tightening security requirements. By decoupling applications from the operating system and assigning them dynamically, management becomes simpler, safer and more flexible. Below, we highlight three practical government use cases for FlexApp.
1. Reducing management overhead in decentralised environments
Public sector organisations often manage hundreds of applications: from standard productivity tools and case management systems to specialist apps for citizen services and geographic data. Through mergers, outsourcing, and hybrid work models, multiple platforms are frequently in use, which makes application management increasingly complex. Traditional installation and maintenance processes simply don’t scale.
With FlexApp, applications are detached from the underlying platform and OS, allowing them to be managed as an independent “layer.” Updates can be applied almost in real time — without having to rebuild golden images or maintain separate deployment methods across environments (local, virtual, or cloud). This not only reduces management effort but also minimises errors and downtime.
A good example is a shared services organisation (SCC) supporting several local authorities and a regional body. Their environment included a mix of Citrix VDI, Citrix SBC, VMware VDI and traditional Windows “fat” clients, creating a highly complex setup with significant management overhead and cost. The SSC decided to centrally manage all workspaces — both applications and user environments — using FlexApp and ProfileUnity. This allowed them to phase out multiple overlapping solutions. The SSC had also been relying on the soon-to-be-retired App-V, so several applications were immediately migrated to FlexApp, delivering an additional consolidation benefit.
2. Phasing out legacy solutions
Application Lifecycle Management (ALM) in the public sector is often hindered by a fragmented application landscape, dependencies on outdated runtimes, and lengthy update or replacement cycles. The end-of-life of App-V has made this challenge even more urgent: many applications virtualised years ago are poorly documented, difficult to transfer, and hard to reproduce in modern environments such as AVD or Windows 11.
FlexApp breaks the traditional “package-per-platform” model. Applications are packaged once and managed centrally from a single console. The resulting package can then be deployed across platforms — from physical PCs to VDI and cloud workspaces (such as AVD or Citrix). This eliminates the repetitive process of repackaging and testing for every individual environment. FlexApp also integrates seamlessly with modern management tools such as Intune and existing VDI infrastructures, ensuring a smooth and future-proof transition.
A great example comes from The Royal Borough of Windsor and Maidenhead (RBWM), supporting around 1,600 users. Like many UK councils, their IT team was facing the end-of-life of Microsoft App-V. Dozens of applications had been packaged with App-V, but managing and updating them had become time-consuming and resource-heavy — every version required extensive repackaging and testing.
By adopting FlexApp, the council was able to centralise and simplify its entire application management process. Instead of repackaging apps for each platform, applications were packaged once and delivered dynamically to any environment — whether physical PCs, VDI, or cloud workspaces. In just one week, the IT team successfully converted and deployed 14 applications using FlexApp.
FlexApp’s filtering and context-aware delivery allowed the council to attach applications based on device, platform, or user group — essentially enabling a “pick, find and attach” approach. Applications that previously took hours or even days to make available could now be provisioned within minutes. In the end, application delivery times dropped from hours to minutes, management overhead and errors were significantly reduced, and RBWM successfully navigated App-V end of life without large-scale reinstallations.
3. Fast and Personalised Provisioning
Many government organisations operate shared or role-based workspaces — for example, district offices, front-office counters, or flexible workstations for enforcement officers. Employees frequently move between locations, roles, or departments, and external contractors often need temporary access. They must be able to log in quickly on any device — without losing personal settings, printers, or application preferences and permissions. With Ivanti Workspace Control reaching end-of-life, IT teams urgently need modern alternatives.
FlexApp enables dynamic per-user application delivery without requiring a reboot or long installation process. Combined with ProfileUnity, user profiles are also detached from the underlying platform: profile data is loaded based on the user, not the device. Context-aware policies automatically adjust settings based on location, time, role, device type, or other conditions.
The Municipality of Haarlemmermeer uses Windows Cloud PCs. Thanks to FlexApp and ProfileUnity, they can manage both applications and user settings from one central console. Wim Hofman explains: “Some organisations try to handle everything with Intune, but that doesn’t always work. We need changes to be instantly available to users — not delayed by Intune’s variable sync times, which can take an hour or more.
Within the municipality, we also have several use cases where Ivanti Workspace Control was key and now needs replacement. One example is our integration with the Dutch RDW’s SaaS applications, which require specific SSL certificates to be present on the machine. There are four applications, each with a unique certificate — but they all share the same filename, so they can’t coexist. With ProfileUnity, we can load the correct SSL certificate when the RDW app launches. For cases like this, replacing Ivanti Workspace Control wasn’t even a discussion — the need was obvious.”
In Summary
FlexApp provides public sector organisations with a future-proof way to simplify workspace management, reduce costs, and replace legacy solutions. More and more government bodies are adopting FlexApp to maintain control over their digital environments.
Interested in learning more or seeing FlexApp in action? Get in touch for a demo — no strings attached.
